Ambush - How True to their tagline of "Fast, Casual European Dining"?
Having eaten Ambush's pasta at the basement of Takashimaya S.C., my overall impression of Ambush was that the food quality was quite reasonable especially for the price. As such, I was very happy to try the food at their Plaza Singapura branch as it offered choices from 5 main European cuisines - German, Belgium, Spanish, French and Italian.
I like the simple decor, which fits their 'casual' theme, and I like how their menu is like a 6-page newsletter (for the graphic designers, it's a 6-pp folded to A4). Do note that this review is based on 3 separate experiences at Ambush (Plaza Singapura branch).
Here are some of the available starters:
Duck Confit Salad |
Baby Calamari Fritti with Thai dipping sauce |
I wish they change the skewers used for the calamari because these 2 pronged ones look as if they can poke one's eyes out. Also, Ming and I had difficulty yanking the squid off! By the way, the dipping sauce was good.
Now, onto the mains:
Oktoberfest Platter |
Norwegian Salmon Fillet linguine |
Mussels & Clams Mix Pot |
Divine Garlic Bread |
The garlic bread itself is good on its own but combined with the soup from the mussels/clams...ooh la la!! You might find yourself ordering more bread just so that you can eat it together with the soup.
Chicken Seaweed Linguine |
Poulet Rosti |
Negra Paella |
Drink-wise, I like their Honey Ginger Chai Latte as it's frothy and warm...perfect when you're seating underneath one of their air-con vents.
Now...about their service...you can't really fault them on their level of politeness nor the way they serve you the food and bill. However, don't expect Ambush's staff to go above and beyond their job description. Let me give you 2 examples:
First Example
I wanted to change the mesclun salad to a spinach base because I just wanted spinach (think iron). Immediate response was, "Uh...I'm not sure that can be done. You may need to pay the higher price (points to the Duck Confit Salad)." I always wonder...is it some knee jerk reaction to not stray away from the menu? Just check with the kitchen and the manager before coming back to me. Btw, there was no confirmation until the plate came. Yes, they changed it to spinach and charged me the higher price. Some confirmation would've been appreciated.
Second Example
My phone's battery died and I forgot to bring my phone cable although I had 2 power banks with me. So, I asked the waitress (same one as example 1 but this was on a different day) whether she or anybody else had an iPhone 5 charger cable. Immediate response was: "No...none of us have." Wow. I then replied rather sarcastically, "Oh...nobody? You mean everyone here uses a Samsung?" Guess what? She replied, "Yeah." Get real. The market share of Samsung is not 99%. I'm pretty sure someone has an iPhone. Moreover, she didn't even bother to ask around. That was so dismissive of her and honestly, that really changed my mood from good to irritated.
So...when she went somewhere else, I asked one of the managers and he too replied with a "No...we don't charge for customers." to which I then said, "I'm not asking you to charge it for me. I've got chargers (show power banks). I just forgot to bring the cable. I'm asking for the cable." You could see the lightbulb light up in his head when he realised his earlier jump in conclusion was wrong. Thank goodness he replied with a "We don't have one but I'll ask our neighbour." Soon, he came with his cable (iPhone 4) and attached the iPhone 5 head onto it while explaining to me that he had to borrow that from someone else.
I can understand why most shops wouldn't allow their customers to charge their phones within their premises using their electrical outlets but honestly, don't jump to conclusions first. Also, we've all been in that situation where your phone has died and it's really troublesome to be unreachable. It really does not hurt to be kind and lend an outlet or in this case, a cable. Karma will always come round.
In the end, Ambush does deliver when it comes to speed but it's not authentic European cuisine as they have their Asian twists. Nonetheless, they do have some hits and misses. I'll definitely go back again just for the Clams Pot, Paella and Duck Confit Salad.
Ambush
Website: https://www.facebook.com/AmbushSG/timeline
Branches:
Jurong Point
Takashimaya Basement
Plaza Singapura, The Atrium
JEM
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